Get in Touch with the Elf Express Team 🎅
Questions, feedback, or special requests? Our elves are happy to help!
Send Us a Message
Contact Information
Elf Express HQ, Hatertseveldweg 122, 6531 ZE Nijmegen
Mon–Sat, 9:00–18:00
🎄 Frequently Asked Questions
Our elves ship from EU warehouses, so most parcels reach you in 3–5 business days. Customers in the Netherlands are closest to our main workshop, so their parcels usually arrive extra fast.
Yes. You can return items within 21 days of delivery, even after Christmas, as long as they’re unused and in their original packaging.
We currently ship across the European Union and selected European countries. Delivery times may vary slightly by destination.